Frequently Asked Question
SERU - London PHV Drivers Now Required to Pass Safety, Equality, and Regulations Test
The Transport for London (TfL) has implemented a new requirement for all Private Hire Vehicle (PHV) drivers in the city. Introduced in October 2021, the Safety, Equality, and Regulatory Understanding (SERU) assessment ensures drivers possess a strong foundation in passenger safety, equal treatment for all customers, and a clear understanding of the regulations governing their profession.
Why is SERU Important?
TfL emphasizes the importance of public safety and exceptional customer service for London's PHV industry. The SERU assessment plays a crucial role in achieving these goals by:
- Enhancing Passenger Safety: By testing drivers' knowledge of safety protocols, the assessment helps to ensure passengers have a safe and secure journey.
- Promoting Equality: The assessment emphasizes the Equality Act 2010, guaranteeing all passengers receive fair and equal treatment regardless of background.
- Building Regulatory Awareness: Understanding the relevant laws and regulations governing PHV drivers allows them to operate legally and professionally.
Who Needs to Take the SERU Assessment?
The SERU requirement applies to both new applicants seeking a PHV license and existing drivers renewing their licenses.
What Does the Assessment Cover?
The SERU assessment tests drivers' knowledge in three key areas:
- Driver Obligations: This covers the regulations outlined in the PHV (London) Act 1998, including associated regulations and relevant obligations under the Equality Act 2010.
- TfL Policies and Guidance: Drivers will be tested on policies and guidance issued by TfL that directly impact their work as PHV drivers.
- General Regulatory Knowledge: The assessment ensures drivers understand broader regulations relevant to their role.
How to Prepare for the SERU Assessment
TfL provides a valuable resource for drivers preparing for the SERU assessment: the PHV Driver Handbook (Version 1.0). This handbook outlines the key areas covered in the assessment and serves as a comprehensive study guide. It's important to note that passing the SERU assessment also fulfils the required English language skills for reading and writing needed to obtain a PHV license in London.