Frequently Asked Question
What do I do if there is something missing from my invoice?
Last Updated 7 days ago
Go onto the Courier Community App and raise an Invoice query, choose the form that is relevant for what is missing ie SOS, ETA.
Fill in as much detail in the comment box as possible and once submitted, screenshot the reference number, make a note of the date submitted and what it was for.
If you do not receive a reply within 5 working days, please send the above information to your GMB representative for escalation